• Flexible location + hybrid work arrangements
• Full-time and fixed-term for 6 months

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

The Business Process Analyst interrogates, maps, analyses and recommends improvements to processes workflows and systems that facilitate the business and service functions that the library performs. In collaboration with staff in the other Library Portfolios the role looks at strategic and operational workflows to understand where there can be improvements to efficiency, quality and experience.

As a Business Process Analyst, you will:

• Analyse business processes and systems and the way that people, information, and content interacts and is captured and transferred between systems and workflows.
• Map business processes and make recommendation for business process improvements across the library.
• Plan and prioritises work and critical activities appropriately and recognise barriers to achieving outcomes, finds effective ways to deal with them and evaluates progress.
• Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer.
• Distil the core issues from complex information, draws accurate conclusions and condense complex information and next steps into simple concise terms that others can understand.
• Provide ethical advice to clients that address underlying issues, promoting value-adding insights and recommendations.
• Build new and productive relationships with a diverse range of potential students, stakeholders or key and influential individuals both inside and outside the University.

To be successful, you’ll have:

• A Degree with at least 4 years subsequent relevant experience; or
• Extensive experience and management expertise in technical or administrative fields; or
• An equivalent combination of relevant experience and/or education/training.
• Demonstrated project management experience and commitment to continuous improvement of processes and personal drive and self-motivation.
• Extensive experience with business process improvement methodologies and the ability to apply them across teams.
• Demonstrated experience with Visio or an equivalent process visualisation tool.

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Stephen Dearnaley, Senior Manager, Library Performance and Planning on stephen.dearnaley@deakin.edu.au.

For a copy of the position description, please see below:

  FINAL JF PD - Business Process Analyst - HEW7.docx

Applications for this position close on Sunday 15^th December, 11:55pm. Please note Deakin will shutdown over the Christmas/New Year period – candidates may not be contacted until mid-January.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.