Salary Rate: Casual HEW 1 ($38.99 per hour + 12% Superannuation)

Employment Type: Casual

Location: Geelong, Waurn Ponds Campus

About the Role:

Join our fast-paced reception team who provide an exceptional customer experience to all guests, for a wide variety of requests. Be the face of the Estate and ensure our guests time with us is memorable. Waurn Ponds Estate is a contemporary conference centre with accommodation, nestled into the beautiful surroundings of Deakin University's Waurn Ponds campus.

To be successful you will have:

• Customer service experience, ability to greet and liaise with stakeholders at various levels will be highly regarded.
• Multitasking skills and the ability to meet deadlines with a high degree of attention to detail.
• An understanding of basic financial tasks such as bank reconciliation.
• Strong computer literacy, including proficiency in Microsoft Office (Outlook, Word, and Excel) and experience with POS or similar systems.
• Previous experience with an accommodation booking system will be highly regarded
• Excellent interpersonal skills, both verbal and written.
• Excellent presentation and a proactive solution focused attitude.
• The role requires the incumbent to apply and maintain a Working with Children Check.
• Available for shifts between 7.00am – 11.00pm on weekdays and weekends. Most shifts from 5 - 8 hours each.

Your key responsibilities will be to:

• Greet guests warmly, guide them appropriately, and address their requirements and queries from arrival to departure.
• Booking meeting rooms accordingly.
• Ensuring accuracy of bookings, room allocations, and communications.
• Liaising with the front of house, kitchen, and housekeeping teams.
• Support other teams during busy times, such as providing food and beverage service, conference room set ups and administration support to the Events team.

Please submit your updated resume and one page cover letter. Applications for this position close on Wednesday 20 May 2026 at 11:55PM

About Us
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities. We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka.  Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics. As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.