This position is responsible for managing and improving all internal business operations, oversee employee activity and ensure a department is on track to meet its financial goals. Develop annual scope of work and manage progress throughout the year. Takes on special projects and coordinates completion.

This is an internal opportunity open only to current, benefit-eligible employees of Boise State University.

Housing & Residence Life (HRL) is a department that accommodates approximately 3,000 students and staff across 10 on-campus living communities, which include traditional residence halls, suite-style, and apartment-style housing options. Our department is dedicated to supporting the academic and personal success of our residents. As we continue to grow and evolve, we aim to serve a broad range of students from across the region, including those from rural areas and those who are the first in their families to attend college. 

The mission, vision, and values of Housing & Residence Life guide our approach to supporting students and maintaining a strong, purposeful community.

Housing & Residence Life “provides a vibrant residential experience that fosters learning, academic achievement, and meaningful relationships.”

The support we offer residents during their time on campus is anchored in the following values:

• Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection
• Learning – Encouraging critical thinking, personal growth, and exploration
• Respect – Emphasizing empathy, consideration, and authenticity

Our goal is to create a welcoming and secure living environment where students can thrive academically and personally. Through our programs and services, we aim to promote a positive residential experience rooted in shared values and a commitment to student success.

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. works independently with general supervision; exercises judgement within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

60% of Time the Business Operations Manager must:

• Supervises development and implementation of business forms, documents and web forms. Develops, modifies, and implements policies, rules, and procedures.
• Directs the reporting functions of the unit. May serve as the lead for special projects as assigned. Establishes and maintains internal policies and procedures for administrative activities. Implements work plans and initiatives.
• Creates and manages budget projections, analyzing revenue and expenditures and other funds. Oversees the management and coordination of all fiscal reporting activities.
• Collaborates with staff and faculty and other administrative units to identify opportunities and develop solutions to problems and issues.
• Frequently handles sensitive and/or confidential issues.
• May supervise and direct the work of others.
• Research and analyze data for accuracy, trends, and variances to ensure acceptable business practices, procedures and compliance have been followed.

35% of Time the Business Operations Manager must:

• Process the daily Housing-to-Student Financials export, ensuring accurate posting of student charges and recommending system or process improvements. Research, analyze, and reconcile general ledger accounts, Housing CRM data, accounts receivable, and student financial records, identifying and correcting discrepancies. Prepare deposits, invoices, journal entries, and correcting entries, and reconcile financial activity for summer conferences, guest housing, and other departmental items. Review eMarket transactions, maintain documentation for security deposits, track summer conference revenue and expenses, and assist with budget tracking, annual budgets, financial reports, and the Greystar transfer files.
• Collaborate with Student Financials, Financial Aid, and Housing Operations to research and explain student account activity. Analyze complex student account issues, coordinate corrections, and apply applicable policies and regulations. Implement procedures to reduce outstanding balances, address past-due student accounts, and review fee deferral requests. 
• Oversee AP, travel, purchasing, reimbursements, and P-Card administration, including staff training. Monitor the Works P-Card system for accuracy and compliance, review purchasing packets for completeness, and audit financial records such as P-Card transactions, utility billing, housing charges, invoices, and payments. Manage accounts receivable including summer conferences, guest housing, and additional items as needed.
• Supervise the Business Operations Coordinator, providing guidance and training. Serve on the Fee Appeal and Release Request Committees and represent the Senior Business Operations Manager in meetings. Assist in reviewing Housing and Residence Life contracts and vendor contracts.
• Provide customer service to students, families, and campus partners regarding financial and operational questions, responding promptly by email, phone, mail, and in person, and escalating issues as appropriate.

5% of Time the Business Operations Manager must:

• Perform other duties as assigned by the Senior Director of HRL or the Senior Business Operations Manager. This includes but is not limited to at least 40 hours per year for full-time employees dedicated to helping with broad divisional or institution programs or initiatives that may be outside the department such as Move-In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects.

• Excellent written and verbal communication skills
• Supervisory experience and leadership skills
• Knowledge of project development and management
• Ability to efficiently follow and implement policies and procedures
• Experience researching and analyzing financial and other reports and compiling information 

Bachelor's and 2 years of professional experience or equivalent relevant experience.

• Cover Letter
• Resume
• References

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/