You will be trusted to:

- Lead and supervise the customer service team, ensuring extraordinary hospitality, service and customer satisfaction.
- Train, mentor, and evaluate staff to foster an environment of development and growth.
- Collaborate with other departments to improve the overall visitor experience at our parks.
- Resolve customer complaints and issues promptly and effectively through solution focused efforts, maintaining a positive and professional demeanor.
- Collaborate with other Customer Service teams in the Parks system to develop and implement customer service policies and procedures that align with the best in the industry.
- Monitor and manage our park reservation software and analyze customer service metrics to determine areas for improvement and implement strategic solutions.
- Oversee the cash control accountability, compliance and timely revenue reporting.
- Ensure the team adheres to all safety regulations and company policies.

You qualify with:

- Six or more years of experience in customer service, hospitality, or other relevant experience, including one year of supervisory experience. A degree(s) in parks and recreation, education, business, communications, marketing, public relations, government affairs, political science, technical area of specialty or relevant field may be substituted per LCRA guidelines for certain years of experience.
- Driver's license

You are a great fit with:

- A bachelor's degree in business administration, hospitality management, or a related field, or equivalent experience.
- Experience in parks and recreation or a related industry.
- Bilingual skills
- Familiarity with customer service software and tools and Microsoft Office suite
- A minimum of 1 year in a supervisory role.
- Outstanding communication and interpersonal skills.
- Strong problem-solving skills, attention to detail and a proactive attitude.

You gain:

- Competitive salary & medical, dental, vision and legal insurance

- Paid time off, including time for vacation, sick and family care leave

- 401(k) match up to 8% that includes a student loan 401(k) contribution program option

- Life and disability insurance

- Wellness program including wellness incentive

- Extensive learning & development programs

And more - all to create a compelling and rewarding work environment.