Who we are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra, we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

About the Role

This dynamic role reports into the Head of Waterway & Catchment Services North West, and is based from our 990 La Trobe Street, Docklands head office.

As the Service Optimisation & Enablement Manager you will lead an energetic, service-optimisation and insights team, supporting the delivery of waterway and catchment services across Greater Melbourne. The Service Optimisation and Enablement team, Waterway and Catchment Services, is

• A centre of excellence for gathering and analysing information and data that provides unique insights into opportunities to improve strategy implementation, program performance and business and customer service outcomes.
• A hub for operational and tactical business analytics and process design 
• The ‘engine room’ of developing and improving processes and systems that enable the efficient and effective delivery of waterway, drainage and catchment strategic and service outcomes

We offer a hybrid working arrangement with 50% days in the office or at site. Noting Melbourne Water has multiple operational sites, it is mandatory that you have a Driver’s Licence.

For more information please review the Role Mandate:  Role Mandate - Service Optimisation Enablement Manager.pdf

About you:

• Highly developed leadership and ability to influence and negotiate with internal teams.
• Highly developed interpersonal, communication and influencing skills
• The ability to maximise internal relationships in order to unify goals and collective outcome
• Ability to identify new opportunities and build a case for innovation and continuous improvement
• A graduate qualification in business, data and analytics, natural resource management  or leadership is essential.
• Agent of Culture - Inspire through role modelling of values, mind-sets and habits to bring to life our desired culture
• Ability to pass an Criminal Record Check
• Valid Victorian Driver’s License

Why join us:

At Melbourne Water, we care about water and all life that springs from it.

Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian’s way of life, one drop at a time.

We walk the talk when it comes to flexible working – but that’s not all. Our culture of purpose, safety, results, and learning permeates everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action-orientated, outcomes-focused, and care deeply for public resources, community, and the environment, we'd love to receive an application and learn if you could be a great fit.

How to Apply

Click the 'Apply Now' button below and complete our online application form.

Closing date: Sunday 9^th February 2025 at 11:55pm AEST