Officer – Trade Finance Operations - Brisbane

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

• Full training provided to set you up for success.  
• Supportive small team environment with a strong focus on collaboration and customer connection.
• Plenty of learning opportunities to build your skills and grow your career.

In the role of Officer you will join a Trade Finance Operations team that’s doubling down on moving with speed by processing transactions for our export customers involving Export Documentary Letters of Credit and collections.

Each day, you’ll go above and beyond to:

• Put customers at the centre by guiding them through Letters of Credit with clarity and care.
• Check documents thoroughly and flag issues early to keep things moving.
• Help customers understand trade processes and keep their transactions on track.
• Build trusted relationships with our Queensland based customers.
• Own each transaction from start to finish to get it right for our customers.

***Due to the requirement to handle original shipping documents, this role requires office attendance. *** 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Ideally you will have current experience in International Trade and transaction processing skills, particularly Export trade documentation and Letters of Credit, with an understanding and application of International Rules governed by the International Chamber of Commerce, in particular Uniform Rules for Collection (URC 522) and Uniform Customs and Practice For Documentary Credits (UCP 600).
• Holding a CDCS qualification is considered an advantage but not essential. 
• To be passionate about customer service and driven by completing accurate transactions within set timeframes and have demonstrated ability to work collaboratively as part of a team. 

 A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.