Student Recruitment Support Officer
Job No.: 687504
Location: Mulgrave
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $83,424 - $95,825 pa HEW Level 05 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
The Opportunity
This position is located with University, Marketing, Admissions and Communications (UMAC). The Division is focused on ensuring our audiences have the best possible experience - personalised to their interest and the way they want to engage with Monash.
We are seeking a highly motivated Student Recruitment Support Officer to join the Student Recruitment team within UMAC. In this role you will assist with student applications and offer enquiries and activities, providing information and support to our extensive customer base throughout the student recruitment cycle.
Key responsibilities will include:
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Manage a range of complex yet effective specialist tier two domestic and international prospective student processes including responding to queries referred from Monash Connect, complex case management throughout the recruitment and conversion cycle, actively promoting the Monash University and Monash College brand and proactive engagement with prospective students with a view to increase conversion rates
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Provide assistance and advice to prospective student, agents, sponsors about their case and help them through the various stages of the recruitment cycle from application to acceptance
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Communicate clearly and confidently with future students, applicants, internal staff and Monash representatives by email and telephone
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Provide sound and timely advice, guidance and support to prospective students and other stakeholders informed by a strong knowledge of products, country qualifications, complex entry requirements and equivalency, competitor offerings and government sponsor specific application procedures
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Undertake other tasks as directed by the supervisor
We are looking for candidates with the following:
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Experience in the tertiary education sector with a good level of knowledge of admission processes and/or international student recruitment, University procedures and policies
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Demonstrated organisational skills, including the ability to set priorities, manage time and plan work to meet deadlines
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A strong commitment to excellence in customer service and a hands-on approach to service provision
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Ability to work as an effective member of a team as well as the ability to exercise independence and judgement where required
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Demonstrated analytical and problem-solving skills
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High-level communication skills, including an engaging, professional; phone manner and ability to convey information to clients from a variety of cultural and language backgrounds
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Proficient computer skills which will allow you to work on a specific student information system and a CRM system
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must include your latest CV and a Cover Letter outlining your suitability to the role.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Jennifer Mao, Team Leader, Student Recruitment Support, Admissions, 03 9903 4255
Position Description: Student Recruitment Support Officer
Applications Close: Monday 22nd December 2025, 11:55pm AEDT
Please note: Monash University will be closed from Wednesday 24 December 2025 until Friday 2 January 2026 inclusive
Supporting a diverse workforce
