Sydney

• Fixed Term role for 12 months
• Hybrid working environment based in Gosford/Newcastle/Sydney
• Grade 5/6 Starting Salary $97,027 plus superannuation

About the Role

The primary purpose of this role is to review identified claims for eligibility for possible remediation associated with weekly benefits, manage and process relevant actions identified to resolve any inaccuracies, and contribute to building confidence within the scheme.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Remediation Advisor you will:

• Understand and interpret requirements for workers insurance claims across various legislations with a focus on weekly benefits
• Manage the remediation life-cycle from review through to closure, including calculation of benefits, customer interaction, quality assurance activities and any identified support services.
• Manage communication on claims of varying complexity, including but not limited to complex physical injury and complex customer behaviours.
• Manage customer expectations, proactively and make decisions and determinations that enable quality, evidence-based outcomes for claimants, and which are within timeframes and legislated requirements.
• Communicate with volunteer agencies/ government agencies / employers / workers
• Maintain accurate record keeping and data management in relation to remediation activities, claim file notes and payment records.

Skills & Experience

• Minimum 2 years’ experience within the Workers Compensation claims industry
• Sound understanding of Workers Compensation legislation and supporting regulations
• Understanding of Guidewire Claims System
• Moderate skills with Excel

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.