Job Summary/Basic Function:

This position performs the majority of tasks analyzing and evaluating user software and system needs. Handles standard maintenance activities and trouble shoots common service requests.

This position is not eligible for Visa Sponsorship.

Department Overview:

As part of University Financial Services (UFS), the Treasury and Real Estate department supports Boise State’s academic mission by:

• Managing daily cash operations, banking services, and investment portfolios
• Overseeing debt issuance and financing for campus projects
• Acquiring and leasing space in alignment with the campus master plan
• Providing business case analysis and financial advising to campus departments

This position is eligible for hybrid scheduling. UFS values professional development and encourages employees to take advantage of Boise State’s tuition waiver benefit, with flexibility to attend classes while working.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgement and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

Essential Functions:

• In charge of setting up eMarket sites for university organizations. Responsible for monitoring the eMarket email and responding to and completing requests in a timely manner. 
• Manage projects related to eMarket and other eCommerce platform enhancements, upgrades and optimizations. 
• Collaborate with the campus community to implement new features and functionalities related to eMarket and eCommerce. 
• Assist with integration of various software systems with the eMarket and eCommerce platform. 
• Liaise between multiple departments to address eCommerce compliance requirements. 
• Assist with audits for eCommerce compliance requirements.
• Responsible for Smartsheet form creation and maintenance for the department. 
• Student Financial Services customer support during peak seasons. 
• Support other Treasury and Student Financial Services initiatives as needed. 
• Run and monitor daily processes; develop strategies and methods for automated system improvements.
• Identifies test case criteria; reviews, analyzes and documents test results and recommends changes to achieve desired results. Review application systems modules and documentation to ensure applications are properly developed and implemented into production according with department standards and customer requirements.
• Respond to end-user inquiries by providing support and assistance in the definition and resolution to problems. Be able to communicate with staff and team members to include them in the solution. Monitors adherence to protocols and user manual instructions; train users when new features are added.
• Create and design queries of data, collaborate with other team members and users to identify problem areas and be proactive in recommending solutions to problems.
• Perform other duties as assigned. 

Knowledge, Skills, Abilities:

• Ability to adapt to changing workplace technology.
• Highly organized, able to work effectively across organizational boundaries.
• Experience providing user level support for an automated processing system and web-based applications.

Minimum Qualifications:

Bachelor’s Degree or equivalent progressively responsible professional experience.

Preferred Qualifications:

• Experience with creating eCommerce stores, Transact Campus strongly preferred.
• Experience with creating and monitoring Smartsheets.
• Strong interpersonal and customer service skills.
• Experience creating and uploading journal entries.

Salary and Benefits:

Salary starting at $48,000 annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 9.27% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:

Resume, cover letter, three professional references.

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/

University Financial Services (UFS) is a unit within the Division of Finance and Administration. You will be joining an intentionally built culture with a strategic focus. The team follows the Enterprise Operating System (EOS) to drive results. All members of UFS are involved.

UFS's value words are:

Team Oriented: accountable to and understands the dynamics of the team; works cohesively and inclusively to accomplish a common goal.
Gets Things Done: prioritizes tasks and achieves the end goal.
Continuous Improvement: intentional commitment to making things better every day.
Ethical: honesty and integrity guide personal and professional behavior and judgment.
Adaptable: adjusts to change, being flexible, versatile and cooperative.
Problem Solver: identifies and understands the interrelated components of an issue and seeks to implement innovative solutions.
Respect: demonstrates care, concern and consideration for the perspective, needs and feelings of others.