Director, Student Conduct and Complaints
Job No.: 678394
Location: Clayton campus
Employment Type: Full-time
Duration: 3-year fixed-term appointment
Remuneration: $195,987 pa Level 10B (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Monash University is seeking a strategic, ethical, and experienced leader to take on the role of Director, Student Conduct and Complaints. This senior role is critical to upholding the integrity, quality, and fairness of the student experience across the University.
Reporting to the University Registrar, you will lead a highly specialised team responsible for the management of student general and academic misconduct, formal appeals, complex complaints, and remission of debt reviews. You will act as the Responsible Officer for General Misconduct and as the University's Complaints Officer — leading impartial investigations, safeguarding procedural fairness, and supporting the wellbeing of our students and community.
As a strategic leader, you’ll build strong partnerships across the University and work closely with stakeholders including the Office of General Counsel, Safer Community Unit, Faculties, and Senior Executive to ensure regulatory compliance, risk management and continuous process improvement.
About You
We are looking for a values-driven, strategic leader with a deep commitment to fairness, integrity, and the student experience. With extensive experience managing complex complaints, misconduct processes, and high-stakes decision-making, you bring sound judgement, empathy, and resilience to every aspect of your work.
Your leadership style is collaborative and empowering. You have a proven track record of building and leading high-performing teams in environments requiring discretion, impartiality, and compliance with regulatory and legal frameworks. You are skilled in mentoring and developing staff, managing performance, and fostering a culture of professionalism, continuous improvement, and service excellence.
You will bring to the role:
- A postgraduate qualification or an equivalent combination of relevant experience and education/training
- Substantial leadership experience in student conduct, regulatory compliance, complaints resolution or administrative decision-making within a complex organisation
- Demonstrated ability to develop and implement policy, drive strategic initiatives, and lead change in alignment with institutional goals
- Superior decision-making capabilities with a strong grounding in procedural fairness, risk management, and stakeholder engagement
- Excellent written and verbal communication skills, with the ability to prepare high-level reports and communicate sensitively and effectively across diverse audiences
Your ability to engage with senior stakeholders, lead with purpose, and contribute to the University’s culture of inclusion, respect, and integrity will be key to your success in this role.
Experience in the higher education sector and familiarity with university governance, academic integrity frameworks or student conduct policy is highly desirable.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to
'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Dr Candice Menidis, Senior Director, Office of the Deputy Vice-Chancellor (Education), +61 3 9905 8765
Position Description: Director, Student Conduct and Complaints
Applications Close: Sunday 27 April 2025, 11:55pm AEST
Supporting a diverse workforce
