About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

• 6-month fixed term contract

The Opportunity

We’re looking for a Customer Service Officer to join our busy and supportive team, handling inbound calls from council residents regarding hard waste enquiries. This is a high-volume phone-based role, supporting multiple councils across metropolitan Melbourne, and is a great foot-in-the-door opportunity for someone with call centre or retail customer service experience.

What You’ll Be Doing

• Providing friendly, professional customer service primarily via phone
• Handling a high volume of inbound calls from council residents
• Responding to hard waste enquiries and providing clear, accurate information
• Managing customer requests, including escalations and disputes, with appropriate follow-up
• Completing accurate data entry and keeping customer records up to date

About You

You enjoy helping people and delivering friendly customer service. You’re comfortable speaking on the phone, happy to learn new systems, and enjoy being part of a fun, supportive team. You’re organised, reliable, and keen to build your skills, making this a great opportunity to gain experience and grow your confidence in a customer service role.

What You’ll Bring

• Previous experience in a customer service based role
• Strong attention to detail and confidence working with systems
• Clear communication skills and a professional, customer-focused approach
• A proactive attitude and willingness to learn and support the team

What’s in it for you:

• A close-knit team – Join a supportive crew backed by a broader network of experienced colleagues who are always ready to lend a hand.
• Make a real impact – Be part of a team that contributes meaningfully to your local community.
• Competitive salary package – Enjoy a generous and rewarding remuneration.
• Join a high-growth, ASX 100-listed business – Be part of a company with big goals and the momentum to match.
• Employee share program – Share in the success you help create.
• Great staff benefits – Including novated leasing, salary sacrificing on work-related expenses, discounted private health insurance, and more.
• Ongoing training – We’ll support your continued learning every step of the way.

Our Process:

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

• We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
• If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
  Join us on our exciting journey towards a sustainable future.
• Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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