As the primary point of contact for our diverse campus community, you'll manage and distribute comprehensive ID and electronic access systems. Your responsibilities include issuing photo ID access cards and mobile credentials, programming access clearances for faculty, staff, students, visitors, and contractors, managing physical key distribution, and troubleshooting access-related issues. You'll be instrumental in maintaining the safety and security of our beautiful Bethlehem campus.
Position Number: S75290
This position is a Grade: 6 - 37.5 with an approximate salary range of $31,770-$38,130 and is subject to change based on experience, skills and qualifications.
Key Accountabilities:
• Responds to various inquiries, requiring a working knowledge of ID, Electronic Card Access, and Locksmith policies and procedures.
• Works with management and locksmiths to ensure any and all changes made in the field are documented properly in all areas.
• Assists students/parents/faculty/staff with understanding ID, Electronic Card Access, and Locksmith policies and procedures.
• Assists customers in person, over the phone, and via email, to troubleshoot key and access issues.
• Monitors usage/operation of common office equipment, troubleshoots routine problems, and arranges for service.
• Assists other staff with daily operations, workloads, and special projects as needed.
• Creates, edits, and closes work orders in TMA software required to respond to requests for Electronic Card Access and Locksmith.
• Enters or downloads files to update patron information in various software programs.
• Verifies that individuals are eligible to obtain an ID/Access Control card.
• Coordinates, with various departments, the distribution of specific program and event ID cards.
• Distributes academic building and room keys to vendors, faculty, staff and students with proper ID and authorization; keeps ample supply on hand for distribution.
• Processes invoices and purchases for the IDEAL Department.
• Maintain accurate records and reconcile OneCard transactions.
• Processes fees for replacement ID cards and Access Control keys.
• Maintains files and documentation related to financial activities of the IDEAL Department.
Qualifications:
• High School Diploma or GED
• One to three years of related work experience
• Prior work experience in the ID electronic access or locksmith industry or with the following Software - Ccure9000, Web TMA, Banner, Simple K, Transact
• Strong time management/organizational skills including appropriate sense of urgency and proactive approach
• Able to handle multiple projects and assignments concurrently
• Detail oriented
• Strong written and verbal skills
• Excellent interpersonal skills, with a strong ability to effectively interact with a diverse team of people and to deal with a fast paced work environment.
• Proficient in Gmail, Word, Excel, Adobe
Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission. Lehigh University offers a comprehensive and family friendly benefits package which includes but is not limited to Health Care, Retirement and Educational benefits. Information can be found on our website.
Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.
• The duties of the position do not allow for a remote work option; the employee in this position will be required to work on campus where they can be fully accessible to the Lehigh community.
Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.
Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.
