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Current vacancies

We're a new kind of organisation – one that defies expectations, changes perspectives and is best suited to protecting, insuring and caring for NSW, now and into the future.

We seek people who have the same passion for delivering great outcomes for our customers and the NSW community as we do, who possess a commercial mind and a social heart and whose values align with ours. We have a strong purpose and clear vision which drive our desire to achieve great things for our customers and we use data, diversity in thought and experience and human centred design to ensure our success. We care about what we do and how we do it, we work hard and set the bar high but we also have fun and we deliver great results. We believe in putting people at the centre of everything we do and this extends not only to the people we are here to support but also each other. If you’re interested in working with us to deliver great outcomes for people and the community of NSW then check out our current vacancies below:

Current opportunities

Position Location Closes
Customer Resolution Specialist Sydney CBD
Resolve issues (complaints and disputes) raised in a fair, empathetic and person-centred way, and build the capability of icare staff to do the same
Service Desk Analyst Sydney CBD
Provide service desk support to the business as the first point of contact for end users requiring technical guidance.
Transformation Change Program Manager Sydney CBD
The Transformation Change Program Manager role is responsible for leading and managing change required for icare to become a Transformation enabled business.
Rehabilitation Coordinator Parramatta
To ensure person centred, timely, high quality and cost-effective services are coordinated and provided to meet participant’s needs and scheme objectives
Audit Advisor Sydney CBD
Be responsible for supporting the Head of SME Audit (Enabling Functions) to deliver internal audits and related activities, with a particular focus on Public Interest Disclosure (PID) matters, in accordance with icare’s Internal Audit standards and other procedural requirements.
Rehabilitation Coordinator Newcastle
To ensure person centred, timely, high quality and cost-effective services are coordinated and provided to meet participant’s/worker’s needs and scheme objectives.
Claims Administration Assistant Parramatta, Sydney CBD
Deliver a range of administrative services to support efficient and effective claims operation to the Home Building Compensation Fund (HBCF) scheme.
Administration Assistant-12-month FTC Wollongong
This role is responsible for the delivery of a range of administrative services to support the operation of the claims operations team
Senior Underwriter, HBCF Underwriting Sydney CBD
Make complex solvency risk decisions in respect of applications for builder eligibility and building projects for Home Building Compensation Insurance within the approved HBCF Eligibility Manual.
Review Officer Parramatta
The purpose of the role is to ensure the best outcomes for our participants/workers by supporting the Lifetime Care Frontline team with its decision making and knowledge management processes. The principles of collaboration and informed decision-making are central to Lifetime care and will be achieved by your critical reasoning skills and knowledge of evidence-based treatment, care and support options which suit individual requirements.
CCM Platform Technical Lead Sydney CBD
Provide technical leadership and governance for Customer Communications Management (CCM) platforms.
Manager, Portfolio Assurance and PMO Sydney CBD
The Manager Portfolio assurance and PMO drives the application and quality outcomes of icare’s Project Management Framework and organisational requirements for initiatives delivering change in the business
Medical Support Panel Senior Coordinator Sydney CBD
This is a fantastic opportunity for individuals who are passionate about healthcare and have a strong background in coordinating team initiatives and problem solving.
Compliance Officer Sydney CBD
Support the Head of Compliance and Compliance Managers to ensure icare meets its legal, regulatory and internal policy obligations.
Internal Review Specialist Sydney CBD
The purpose of the role is to review client disputes and provide; fair, timely and evidenced-based recommendations that are in keeping with the Motor Accident Guidelines legislation. Clear communication and informed decision-making are essential for optimal care and will be achieved by your critical reasoning skills, knowledge of evidence-based treatment and understanding of the reasonable and necessary criteria.
Operations & Engagement Manager Sydney CBD
The Operations & Engagement Manager works alongside the icare Digital leadership team to enable and facilitate the conditions for agile, high performing digital products, and best-in-class customer, provider, and organisational outcomes
Head of Digital UX & Design Sydney CBD
Head of Digital User Experience & Product Design is responsible for icare’s digital experience strategy and outcomes.
Head of Digital Technology Sydney CBD
Head of Digital Technology is responsible for icare’s digital technology strategy, platforms & technical competency.
Manager, Dispute Resolution Sydney CBD
Provide high quality specialist services to achieve positive customer outcomes and to protect the broader interests of the workers compensation scheme.