About us:
Lyppard is Australia’s market leader in veterinary wholesaling and distribution, committed to delivering a positive difference to animal health through high-quality services and products.
Lyppard is a subsidiary of the EBOS Group. With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler, and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The opportunity:
A position exists with Lyppard Australia Pty Ltd (a division of EBOS Group Limited) at Northgate, Brisbane for someone to join our customer service team. We are looking for a person with a friendly can-do attitude who enjoys providing exceptional service to join our busy, close-knit team at our Northgate office.
The successful applicant must have veterinary industry knowledge. You will be required to work as part of a team and be enthusiastic, demonstrate great communication skills, and have excellent phone manners. Previous Customer service experience is essential; only customer service-focused applicants need to apply.
This position is full-time and requires no weekend/public holiday attendance. You will be required to have a Police check, hold a current driver's license, and have your own transportation.
What you will do:
Working as part of a team environment processing orders that are received via phone or electronically.
Communicating with clients in regard to backorders and offering alternative options when possible.
Taking email and phone inquiries and providing accurate information in a professional and timely manner to the clients to continue a trusting relationship.
What we are looking for :
Minimum of 1 years’ experience in customer service or similar role.
Proficient in software packages including Word, Excel, and Outlook.
Excellent oral, interpersonal, and written communication skills.
Excellent time management, planning, and organizational skills.
Strong attention to detail.
Ability to learn features and benefits of a large number of products for the veterinary industry.
Ability to work well in a team environment with a strong work ethic.
Willingness and ability to help in warehouse and sales if required.
Willingness and ability to support branch projects from time to time.
Successful police check.
Why us?
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve, and suitably rewarded for your hard work.
Other benefits include:
Employee Share Plan
Company Paid Parental Leave
Employee Assistance Program for Mental Health Wellbeing
Staff Awards
Employee Referral Program
Health Insurance Discounts
And More
EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion.
We are an equal opportunity employer and encourage applications from people of all ages, nationalities, and cultures including Aboriginal and Torres Strait Islander peoples.
Pre-employment checks may be required and will be discussed with the successful candidate.
If you believe you have the necessary attributes to succeed in this challenging and rewarding role, please apply by clicking “Apply”.
For more information about the role, please contact Ariana Molloy Branch Manager ph: 0413 627 670 email: ariana.molloy@lyppard.com.au.
Applications close: 30/11/23
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