🌟 Ready for a Career Change? Join Suncorp in Townsville! 🌟
Full-Time Customer Service Representatives (AAMI Specialists)
Starting Wednesday 11th of March 2026
Engagement Centres:
Tuesday 10 February 2026 to Thursday 12 February 2026
Held at our Contact Centre Hub in Townsville.
Looking for a stable, rewarding career that values the skills you already have?
Suncorp is growing in North Queensland, and our Townsville Contact Centre (opened June 2025) is expanding fast. We’re now hiring full-time Customer Service Representatives to join our AAMI team and support customers across Australia.
If you’ve worked in hospitality, retail, childcare or a contact centre, your experience with people, problem solving and service makes you a great fit. Whether you’re experienced in customer service or ready for a career change, this is your chance to use your skills in a trusted, supportive environment with Suncorp.
Shift Pattern:
This role is a Full time Role offering:
- Option 1: 37.5 hours per week - Monday to Friday Start window 09:00am -11:00am (During daylight savings 8:00am - 10:00am)
- Option 2: 37.5 hours per week – Monday, Tuesday, Wednesday Saturday & Sunday, Start window 09:00am -11:00am (During daylight savings 8:00am - 10:00am)
Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.
Why You’ll Love Working at Suncorp Townsville
Joining Suncorp means more than just a job, it’s an opportunity to grow your career with a company that truly supports your personal and professional success. Here’s what we bring to the table:
Competitive salary: $62,000+ 12% super + penalty rates on eligible shifts + performance-based incentives
Milestone payment: Receive a payment after completing 12 months of employment
Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid working: Work where you thrive with a flexible blend of in-office and remote work
Work-life balance: We ensure you have the support you need both personally and professionally
Staff discounts: Access exclusive deals from over 400 top Aussie retailers
Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more
Reward & recognition programs: We celebrate your hard work and achievements
Career development: Ongoing training, growth opportunities, and support to reach your full potential
Reputable employer: Join a national, trusted company with an inclusive and diverse workplace
Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland
Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits.
What You’ll Be Doing
As an AAMI Specialist, you’ll:
- Support customers with their insurance needs via phone
- Provide clear, helpful solutions tailored to each customer
- Build strong relationships through great service
- Achieve service and sales targets with customer satisfaction at the core
- Resolve enquiries efficiently and confidently
What You’ll Bring
We’re looking for individuals who have:
- A passion for customer service and a strong desire to help people
- Excellent problem-solving abilities, with the ability to simplify complex information
- Motivation to consistently achieve and exceed targets
- A collaborative mindset and ability to work both virtually and in-person
- Resilience, adaptability, and a proactive approach to learning and development
Training Period
- Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office, equipping you with everything you need to succeed in the role.
- Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model.
Home Office Setup Requirements
As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have:
- A reliable internet connection
- An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)
- A private and distraction-free workspace
Ready to Make an Impact?
Suncorp is committed to North Queensland, focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive.
If you're looking for a rewarding career with a company that values you, chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you!
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.
Apply now
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Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time