Brisbane OR Sydney
- Help shape whole‑of‑service management across Suncorp technology
- Direct C‑suite exposure and influence on strategy
- Lead configuration, asset and disaster recovery uplift at enterprise scale
Lead a portfolio that underpins how services run at Suncorp. Influence strategy, guide teams, and grow your impact with direct exposure to senior executives.
About the role
You’ll own and evolve the practices that power service management at Suncorp—spanning configuration, asset management, disaster recovery, service request and catalogue management—ensuring they are scalable, measurable and aligned to business outcomes.
You will foster collaboration across service providers and enable continuous improvement through clear governance, insight and risk‑focused decision‑making.
What you’ll do
- Lead the Service Foundations portfolio, embedding best‑practice frameworks and ensuring capabilities remain fit for purpose across a complex enterprise.
- Uplift configuration management—including CSDM service mapping, CMDB quality, discovery and data stewardship—to improve service visibility, change control and incident response.
- Mature hardware and software asset management to optimise cost, compliance and lifecycle control, working closely with vendor and service delivery teams.
- Strengthen disaster recovery governance, plans and testing cycles to uplift resilience and ensure alignment with organisational risk appetite.
- Establish transparent governance, forums and reporting that drive accountability, insight and continuous improvement across provider groups.
- Collaborate on SLAs, OLAs and underpinning contracts to align service outcomes, value and user experience.
- Advocate for strong service management principles, drive innovation, and cultivate a culture of continuous improvement and learning across your team.
What you’ll bring
- Broad enterprise‑scale service management experience, including ITIL, with the ability to influence stakeholders and communicate confidently up to C‑suite.
- Deep configuration management expertise in large, complex organisations, including experience with CMDB design, data quality and discovery tooling.
- Strong asset management capability with experience building processes, controls and reporting that support compliance and cost optimisation.
- Practical experience in disaster recovery planning and execution, translating risk needs into effective recovery strategies and measurable improvements.
- Extensive knowledge of IT service management principles and frameworks including ITIL, capabilities tools (ServiceNow), frameworks, and best practice methods.
- Proven experience in managing teams with a strong focus on mentoring and developing others
- ITIL certification is highly regarded.
What you’ll enjoy
Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on‑the‑job learning and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships and reduced super fees
- Paid volunteer leave, donation matching and unlimited emergency response leave
- Performance‑based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We foster an environment where people feel included, valued and connected, and we offer flexible work, career development and internal mobility.
If you require any support or adjustments to participate equitably in our recruitment process or in the workplace, please contact melissa.turkington@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time