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Job Title
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Assistant Director of Occupancy and Operations
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Classification
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Student Services Professional IV
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AutoReqId
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553521
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Department
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Housing-Administration
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Division
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Vice President, Student Affairs Office
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Salary Range
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Classification Range $6,320 - $9,014 per month
(Hiring range depending on qualifications, not anticipated to exceed $6,320 - $6,994 per month)
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Appointment Type
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Ongoing
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Time Base
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Full Time
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Work Schedule
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Monday – Friday, 8:00 AM – 5:00 PM; Occasional early morning, evening and/or weekend hours.
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About CSUF
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Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.
We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.
As a member of the Titan Community, you’ll have access to a wide range of campus resources and experiences—including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.
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Job Summary
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It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position:
Living on campus is an excellent way to enhance your experience at Cal State Fullerton. Being a member of a living and learning community can help strengthen both your personal growth and academic success. You will have the opportunity to develop leadership skills, attend educational, cultural, and social programs, and interact more closely with faculty and university staff members. Cal State Fullerton currently provides residence hall and apartment style living for approximately 2,200 students that is safe, clean and very convenient. We seek an exceptional individual to join our team as the Assistant Director of Occupancy and Operations (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.
The Assistant Director of Occupancy and Operations plays a key leadership role within Housing and Residential Engagement (HRE), overseeing all aspects of the university’s housing application, assignment, and occupancy management processes. Serving as the primary administrator for the housing management system (StarRez), this position ensures accurate, equitable, and timely housing assignments for all residential students throughout the academic year and summer terms. The Assistant Director provides work leadership to the Housing Assignments Coordinator and the Administrative Conference Services Coordinator, guiding priorities, workflows, and daily operations related to housing assignments, front desk services, mailrooms, and administrative student staff. Works collaboratively with a wide range of campus partners—including Disability Support Services, Basic Needs Services, Athletics, Admissions, International Student Services, and others—to meet specialized housing needs and support the strategic utilization of residential spaces. The Assistant Director oversees occupancy reporting, system audits, data accuracy, and process optimization to support data-informed decision-making across the department.
In addition to operational leadership, the role contributes to departmental planning, process improvement, policy development, and communications that enhance the resident experience and ensure smooth year-round housing operations. The Assistant Director provides guidance during student concerns, supports institutional emergency response efforts, and assists with major departmental programs such as move-in, move-out, and campus-wide events. Evening and weekend responsibilities may be required based on operational needs. Other duties as assigned.
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Inclusive Leadership Statement
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Inclusive Leadership Statement is required below, please be sure to address the following as a minimum. Please add additional information as you see necessary and applicable:
• What does inclusive leadership mean to you.
• A description of your experiences working with individuals with a different perspective.
• A description of how issues of inclusivity have impacted you personally or professionally.
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Essential Qualifications
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Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A master’s degree from an accredited college or university in counseling, clinical psychology, social work, or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience.
General knowledge of the problems and methods of public administration, including organizational, personnel, and fiscal management. Knowledge of advanced statistical and research methods. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities and of the overall organization.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
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Preferred Qualifications
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Master's degree from an accredited college or university. Housing administration and/or housing assignments experience. Ability to effectively lead and oversee housing operations, cultivate and maintain a positive and productive working atmosphere in the department, and develop cooperative relationships with other University departments. Knowledge of workplace security and safety as it relates to live-on, on call, and after hours duty procedures. Ability to work independently, plan, organize, coordinate, and perform daily and long-range activities. Ability to exercise initiative and establish priorities. Knowledge of department and University policies and procedures in order to effectively support the operation of the department. Ability to monitor departmental budgets. Knowledge of residential management system software applications.
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License/Certifications
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A valid California driver’s license.
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Special Working Conditions
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Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator
A live scan is required. Must be available for campus and departmental emergency response, which may require returning to campus after hours on weekends and holidays. Serves in a second level on-call duty rotation, providing crisis intervention, emergency response, and referrals as appropriate.
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Additional Information
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California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.
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