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Job Title
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Housing Operations Professional III
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Classification
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Housing Operations Professional III
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AutoReqId
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554718
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Department
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Housing-Administration
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Division
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Vice President, Student Affairs Office
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Salary Range
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Classification Range $5,079 - $7,399 per month
(Hiring range depending on qualifications, not anticipated to exceed $5,079 - $6,994 per month)
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Appointment Type
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Ongoing
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Time Base
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Full Time
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Work Schedule
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Monday – Friday, 8:00 AM – 5:00 PM; Occasional early morning, evening and/or weekend hours.
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About CSUF
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Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.
We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.
As a member of the Titan Community, you’ll have access to a wide range of campus resources and experiences—including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.
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Job Summary
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It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position:
Living on campus is an excellent way to enhance your experience at Cal State Fullerton. Being a member of a living and learning community can help strengthen both your personal growth and academic success. You will have the opportunity to develop leadership skills, attend educational, cultural, and social programs, and interact more closely with faculty and university staff members. Cal State Fullerton currently provides residence hall and apartment style living for approximately 2,200 students that is safe, clean, and very convenient. We seek an exceptional individual to join our team as the Housing Operations Professional III. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.
The Housing Operations Professional III serves as a lead within Housing and Residential Engagement (HRE), overseeing all aspects of the university’s housing application, assignment, and occupancy management processes. Manages the housing management system (StarRez), this position ensures accurate, equitable, and timely housing assignments for all residential students throughout the academic year and summer terms. The Housing Operations Professional III provides work leadership to the Housing Assignments Coordinator and the Administrative Conference Services Coordinator, guiding priorities, workflows, and daily operations related to housing assignments, front desk services, mailrooms, and administrative student staff.
This position works collaboratively with a wide range of campus partners—including Disability Support Services, Basic Needs Services, Athletics, Admissions, International Student Services, and others—to meet specialized housing needs and support the strategic utilization of residential spaces. The Housing Operations Professional III oversees occupancy reporting, system audits, data accuracy, and process optimization to support data-informed decision-making across the department.
In addition, the role contributes to departmental planning, process improvement, policy development, and communications that enhance the resident experience and ensure smooth year-round housing operations. Provides guidance during student concerns, supports institutional emergency response efforts, and assists with major departmental programs such as move-in, move-out, and campus-wide events. Other duties as assigned.
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Essential Qualifications
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Equivalent to a bachelor's degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
Working independently under general supervision, performs advanced housing operations work and may exercise oversight for certain housing responsibilities. Applies professional knowledge or expertise in organizing housing operations. Demonstrates advanced discernment in selecting methods and techniques for obtaining solutions, contributing to the development of housing strategies, and Housing Operations Professional Series – 5 coordination of assignments. Provides program and housing decision advice and ensures compliance with organizational policies and federal, state, and local regulations. In collaboration with management, assesses, formulates, and evaluates programs, policies, and procedures. Decision-making is based on housing operations best practices; substantial housing operations experience; advanced knowledge of relevant federal, state, and local regulations; university policies, processes, and procedures; impact on housing programs; and student needs. Work is performed with minimal oversight focused on ensuring alignment with overall objectives. Handles multiple work priorities and may provide lead work direction with accountability for results.
Thorough and advanced knowledge and understanding of housing operations in order to build and maintain sound policies, processes, and procedures in order to provide excellent services to a diverse campus community. Demonstrated competence in independently applying advanced judgment to resolve difficult and complex problems and issues. Thorough and advanced knowledge and skill in applying and interpreting applicable regulations, standards, and guidelines. Ability to make recommendations for changes based on interpretations and principles of professional practices. Advanced analytical and organizational skills to organize, prioritize, and oversee housing operations, and successfully complete special projects within time and budget constraints. Advanced communication and interpersonal skills, including political acumen to build partnerships and communicate effectively across all employee groups (e.g., faculty, campus and system leadership, administrative staff) in a diverse environment. Ability to effectively present ideas and training. Advanced knowledge of higher education housing operations and management current best practices.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
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Preferred Qualifications
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Housing administration and/or housing assignments experience. Ability to effectively lead and oversee housing operations. Ability to cultivate and maintain a positive and productive working atmosphere in the department. Ability to develop cooperative relationships with other University departments. Knowledge of workplace security and safety especially as it relates to live-on, on call, after hours duty procedures. Ability to work independently, plan, organize, coordinate, and perform daily and long-range activities. Ability to exercise initiative and establish priorities. Knowledge of department and University policies and procedures in order to effectively support the operation of the department. Ability to monitor departmental budgets. Knowledge of residential management system software applications.
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Special Working Conditions
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Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator
Must be available for campus and departmental emergency response, which may require returning to campus after hours, on weekends and on holidays. Serves in a 2nd-level on-call duty rotation, provides crisis intervention and emergency response, and makes referrals as appropriate.
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Additional Information
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California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment.
The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.
Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.
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Hiring Preference
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On-Campus CSUEU Employees
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