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Claims Manager

Job No: 671996


Permanent Full Time


Pay Band 2

Join Our Team as a Claims Manager - Terri Scheer Division

Location: Adelaide, Australia

  • Join the Terri Scheer Claims team following an exciting expansion.
  • Multiple full time permanent roles available.
  • Hybrid role following an extensive and supportive training program.
  • Join one of four highly collaborative Claims Manager teams to deliver exceptional customer service, support and reassurance to our Landlord’s in the moments that matter.

Why Choose Suncorp Group?

At Suncorp Group, we're not just about business; we're about making a real difference in people's lives and the communities they call home. Few roles within our organisation are as foundational in achieving this mission as our Claims teams. They provide unwavering support and empathy to customers during their most challenging moments, all while working tirelessly to help them regain control of their lives.

People are at the heart of everything that we do- our culture is all about being courageous, caring for others and doing the right thing.

Your Responsibilities:

As a Claims Manager at Terri Scheer, you will:

  • Efficiently manage a caseload of Loss of Rent and property damage claims from start to finish, keeping customers informed at every stage of the claims process.
  • Nurture meaningful relationships: Build, strengthen, and maintain positive relationships with both internal and external stakeholders, ensuring a seamless claims experience.
  • Deliver exceptional customer conversations: Engage with customers compassionately, explaining the claims process, outcomes, and providing continuous support throughout their claim journey.

What we're looking for in a Claims Manager:

  • A genuine passion for customer service.
  • A team player.
  • Empathy, compassion, integrity and commitment.
  • Effective communication skills.
  • Tech savvy.
  • Time management and attention to detail.
  • Adaptability and resilience.


What we can offer you:

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

  • Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
  • Career progression- the sky is the limit across our wide organisation.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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