At Suncorp, we’re dedicated to delivering seamless customer experiences by proactively managing and enhancing our Genesys Cloud platform. We’re looking for a Senior DevOps Engineer who thrives on improving critical applications, automating processes and supporting the delivery of strategic customer outcomes. In this role, you’ll drive Genesys Cloud feature development, automation initiatives and enable teams to deliver high-quality, scalable solutions that make a tangible impact for our clients. If you enjoy solving complex technical challenges and building resilient systems that empower both engineers and customers, this could be your next great opportunity.
Why You’ll Love Working at Suncorp
When you join Suncorp, you’re not just taking on a job – you’re embarking on a career with a company that values your growth, well-being, and success. Here’s what we offer:
- Salary: Competitive Annual Salary + Performance Based Incentives
- Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay)
- Hybrid Working: Work where you thrive with our flexible blend of on-site and at-home work arrangements
- Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
- Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers
- Reward & Recognition Programs: We celebrate your hard work and achievements!
- Career Development: We prioritise your professional growth, offering ongoing training, development opportunities, and the support you need to reach your full potential
- Reputable Employer: National, trusted company with an inclusive and diverse workplace
- Community Engagement: Involvement in charity events like Spirit to Cure
What You’ll Do
- Proactively deliver and refine all Genesys Cloud features, ensuring the platform supports critical customer-facing operations.
- Support and maintain the Genesys Cloud critical application, re-engineering run support functions to reduce technical headwinds.
- Drive strategic delivery of the customer roadmap through automation, operational improvements, and backlog management.
- Lead continuous improvement initiatives within the team, institutionalising knowledge and building a high-performing, self-organising team.
- Conduct root cause analysis and implement solutions to prevent recurring issues and improve system reliability.
- Collaborate with internal and external stakeholders, including AU and NZ platform owners, to support licensing, roadmap engagement, and operational improvements.
- Leverage scaled agile practices and Jira to plan sprints, manage pipelines of work, and maintain auditable product journey maps.
What You’ll Bring
- Minimum of 5 years’ industry experience in a relevant engineering or DevOps role.
- A background in risk, security and privacy disciplines
- Proven expertise with Genesys Cloud, including certification and deep knowledge of all Cx
features.
- Hands-on experience with automation tools, with a strong track record in scripting (PowerShell or Python)
- PowerBi, historical and real time management information
.
- Strong background in AI configuration and refinement within enterprise environments
.
- Experience with SOC 2 and AWS overarching controls, cloud engineering, and application security principles.
- API
- Genesys App foundry
- Salesforce integration and development is highly desirable.
- Strong capability in monitoring and reporting tools (Dynatrace, synthetic monitoring, Power BI) Service Now.
- Excellent communication skills, with the ability to collaborate across technical and non-technical teams.
- Strong problem-solving mindset, continuous improvement focus, and passion for building robust, scalable systems.
- Tertiary qualification in IT and/or Business or equivalent industry experience (desirable).
Apply Today
If this sounds like the opportunity you’ve been looking for, apply today and play a key role in shaping the future of automation and platform engineering at Suncorp!
At Suncorp, we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact Lisa.scanlon@suncorp.com.au for a confidential conversation.
Apply now
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Advertised: New Zealand Daylight Time
Applications close: New Zealand Daylight Time