At Suncorp, our customers are at the heart of everything we do. We’re seeking an experienced Remediation Delivery Manager to lead and oversee the planning, execution, and delivery of remediation and exception reporting activities across Suncorp New Zealand.
This is a critical 12-month fixed-term opportunity where you’ll ensure remediation initiatives are delivered in line with regulatory and internal frameworks, mitigating risk while driving fair, sustainable customer outcomes. You’ll bring strong project and programme delivery expertise, balance technical knowledge with stakeholder engagement, and play a key role in protecting the Suncorp and Vero brands.
Key Responsibilities
- Lead the delivery of remediation and regulatory activities in line with established frameworks, drawing on strong industry, operational, and financial expertise.
- Support SNZ/Vero incident remediation by defining delivery action plans and ensuring consistency and timeliness across remediation activities.
- Partner with the Remediation team in the management and delivery of identified remediations.
- Monitor remediation progress, identify risks, and implement corrective actions where required.
- Collaborate with senior business stakeholders to deliver practical, cost-effective, and customer-focused solutions.
- Gather, validate, and document business requirements, developing recommendations that meet regulatory, business, and customer needs.
- Lead the strengthening and management of Exception Reporting activities.
- Uplift customer related policies, standards and guidelines as required.
- Provide high-quality status reporting, insights, and commentary to senior leaders and stakeholders.
- Operational/secretarial management of key governance forums, including steering committees and working groups to support the governance of remediation and exception reporting management.
- Support, and as applicable, lead additional initiatives in the Customer Advocacy function at Vero.
About You
You’re an experienced delivery leader with a strong customer lens and a proven track record in regulatory-focused programmes. You’re comfortable working in complex, adaptive environments and influencing across all levels of an organisation.
You’ll bring:
- Experience in a similar senior role, with a career built around customer-oriented programme delivery in a regulated environment.
- Proven experience in planning, communication, and reporting within strategic business, customer, marketing, analytics, or finance functions.
- Experience working closely with senior leadership teams to support and recommend strategic priorities.
- A strong delivery track record in customer intelligence, senior analytics, or senior customer marketing roles.
- Hands-on experience delivering customer transformation and improvement programmes.
- Exceptional communication and presentation skills, with the ability to influence Boards, senior leaders, and frontline teams across NZ and AU.
- Demonstrated strength in programme and project management.
About Us
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ana.jarrens@suncorp.com.au for a confidential conversation.
Join Suncorp and Chase the Sun with us.
Apply now
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Advertised: New Zealand Daylight Time
Applications close: New Zealand Daylight Time