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Claims Advisor

Job No: 663332


Permanent Full Time


Pay Band 3

We currently have a role available for a customer service focused professional to manage a portfolio of claims in the Workers Compensation Claims team. This is an important role within the business where you can positively impact quality of life for people who have suffered personal injuries. This is a permanent role based in Newcastle.

Suncorp Group is all about making a difference for people and in the communities they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.

What you’ll do:

  • Manage a portfolio of Personal Injury Claims
  • Accurately review and assess claims on behalf of iCare ensuring injured workers received their correct entitlements
  • Clear and concise communication with all stakeholders
  • Manage workflow to ensure that all activities are completed within applicable timeframes
  • Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management
  • Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing

What you’ll bring:

  • Experience with Workers Compensation
  • Strong team player with a proven track record of providing excellent customer service
  • Exceptional listening and communication skills in a high-volume work environment
  • Strong analytical or Quality Assurance focus
  • Ability to demonstrate compassion and empathy for the customer
  • Proven ability to build rapport with customers and key partners
  • Ability to interpret complex information and respond by developing appropriate actions
  • High standard of written and verbal communication skills
  • Allied Health experience would be highly regarded but not essential 

What we can offer you:

  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp:

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.

Apply now

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Advertised: AUS Eastern Standard Time
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